Refund & Return Policy

Last updated: January 2025

At [Store Name], your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

1. Return Window

You may return most items within 7 days of delivery. To be eligible for a return:

• The item must be unused and in the same condition you received it.
• The item must be in its original packaging with all tags intact.
• A receipt or proof of purchase must be provided.

2. Non-Returnable Items

The following items cannot be returned:

• Perishable goods (food, beverages, fresh produce)
• Intimate or sanitary goods
• Digital products and software (once downloaded)
• Customised or personalised items
• Items on sale or clearance (unless defective)
• Items with broken seals (cosmetics, supplements)

3. Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
• Clear photographs of the issue

We will arrange a replacement or full refund at no additional cost to you.

4. Return Process

1. Email us at [Contact Email] with your order number and reason for return.
2. Our team will review your request and respond within 2 business days.
3. On approval, we will share the return shipping address.
4. Pack the item securely and ship it. Please retain the tracking details.
5. Once we receive and inspect the return, we'll notify you of the approval or rejection.

5. Refunds

• Online payments (Razorpay): Refunds are credited to your original payment method within 5–7 business days after approval.
• Cash on Delivery: Refunds are processed via bank transfer. Please share your bank details with our team.
• Shipping charges are non-refundable unless the return is due to our error.

6. Exchange

We replace items only if they are defective, damaged, or if you received the wrong item. For size/variant exchanges, please place a new order after the return is approved.

7. Contact Us

For return/refund queries:
Email: [Contact Email]
Phone: [Phone Number]
Business hours: Monday–Saturday, 10 AM – 6 PM